The Intelligent Automation Revolution: From Robotic Process Automation To Cognitive Automation

We present unique architectural semantics that introduces RPA capabilities within CIoT to transform the actionable insights into context-aware process flows, promote interoperability, and execute prescriptive actions. The objective of the paper is to present the design rationale of next-generation industrial automation, compelling Industrial IoT use cases, and the research directions on autonomous systems achieved through such convergence of CIoT and RPA. RPA bots can only follow the processes defined by an end user, while AI bots use machine learning to recognize patterns in data, in particular unstructured data, and learn over time. Put differently, AI is intended to simulate human intelligence, while RPA is solely for replicating human-directed tasks. While the use of artificial intelligence and RPA tools minimize the need for human intervention, the way in which they automate processes is different.

Specifically, these teams would organize incoming data and then feed that data to back-end software bots. The bots would then collate this information into systems of records to complete the workflow. Therefore, providing a better customer experience helps in maintaining a good reputation. Below we will list some typical use cases of cognitive automation and robotic process automation.

Straight through processing vs. exceptions

Other important countries in the region, including India, China, Hong Kong, and Singapore, are major financial centers where leading banks and insurance companies have started embracing process automation solutions like RPA. It is expected the three critical areas to be disrupted by FinTech (emerging financial services sector) in the region are consumer banking, investment & wealth management, and fund transfers & payments. Other than robotic process automation (RPA), FinTech sector in the region is also expected to get influenced by the emerging technologies like artificial intelligence and blockchain.

The insurance firm has initiated this action to eliminate the repetitive processes for calculating payouts for policyholders. The company claims an increase in their productivity by ~30%, and savings up to $1.3 million per year, since the deployment of the software. Another example is the leading Australian IT service provider, DXC Technology, which plans to expand its global partnership with “Blue Prism”, one of the key companies offering RPA based platforms. The company is providing its RPA capabilities to global insurance clients, like the Australia and New Zealand Banking Group (ANZ). Moreover, in May 2017, DXC Technology also announced the introduction of 60 new robotic process automation experts in Australia, along with New Zealand. The insurance industry across the major developed economies like the U.S.and the countries across Europe, and Asia-Pacific regions is strong and is observing a relatively widespread implementation of RPA/CRPA software bots.

Deep Learning in the Enterprise – Current Traction and Challenges

To handle the challenges related to customer service, the healthcare companies need to implement business process outsourcing. Moreover, tasks such as, outsourcing and handling day-to-day transactions are potential factors that will enhance the probability of the implementation of RPA/CRPA software bots in the healthcare industry. In August 2016, one of the leading global IT and business process services company, Hexaware Technologies Limited, partnered with “WorkFusion” for incorporating smart automation software to increase the productivity, and minimize the operational costs. Additionally, one of the developments is from Japan, where “FPT Software” started to implement robotic process automation since August 2017, for one of the leading telecommunications companies in Japan. The company is helping other enterprises to upgrade their information technology infrastructure.

A 2017 BIS Research report on the Cognitive Robotic Process Automation (CRPA) market estimates the total CRPA platform and services market to be around $50 million in 2017, growing at a CAGR of 60.9% from 2017 to 2026. Although we must add here that Emerj was not privy to the full research report and cannot effectively comment on it. Most people think of processes with scanned documents or voice inputs as candidates for cognitive RPA, but processes like reconciliation of data are also suitable candidates. ➤ It provides a comprehensive analysis of key regions of the industry as well as a SWOT analysis and Porter’s Five Forces analysis to provide a deeper understanding of the market. ➤ To study and analyze the global Cognitive Robotic Process Automation industry status and forecast including key regions. CIOs also need to address different considerations when working with each of the technologies.

Artificial Intelligence and Machine Learning

The value of intelligent automation in the world today, across industries, is unmistakable. With the automation of repetitive tasks through IA, businesses can reduce their costs as well as establish more consistency within their workflows. The COVID-19 pandemic has only expedited digital transformation efforts, fueling more investment within infrastructure to support automation.

The best way to choose the right automation tool or an ideal combination can be done efficiently through partnering with an experienced automation supplier like Electroneek. Onboarding employees can often be a long process and can be challenging to get it running faster. Cognitive automation can help speed up this process dramatically and make Discover the critical AI trends and applications that separate winners from losers in the future of business. This makes a great opportunity for the RPA/CRPA stakeholders to provide solutions that can help minimize such issues for the healthcare industry. ➤ An in-depth analysis of key product segments and application spectrum, providing strategic recommendations to incumbents and new entrants to give them a competitive advantage over others.

He suggested CIOs start to think about how to break up their service delivery experience into the appropriate pieces to automate using existing technology. The automation footprint could scale up with improvements in cognitive automation components. This form of automation uses rule-based software to perform business process activities at a high-volume, freeing up human resources to prioritize more complex tasks. RPA enables CIOs and other decision makers to accelerate their digital transformation efforts and generate a higher return on investment (ROI) from their staff.

• These groundbreaking technologies are reshaping drug discovery, from molecule design to clinical trial optimization.
• Using machine learning to identify patterns and irregularities, Celonis’s technology identifies business accounting processes and determines and performs the corresponding processes.
• The traditional RPA tools complement the two areas where humans lag – precision and agility.
• Down the road, these kinds of improvements could lead to autonomous operations that combine process intelligence and tribal knowledge with AI to improve over time, said Nagarajan Chakravarthy, chief digital officer at IOpex, a business solutions provider.
• Anthony Macciola, chief innovation officer at Abbyy, said two of the biggest benefits of cognitive automation initiatives have been creating exceptional CX and driving operational excellence.
• It takes up all the activities of creating an organization account, setting email addresses, and providing any other essential access for the system.

Companies are progressively using software robots to imitate how people interact with software applications to perform routine business processes. The integration of cognitive capabilities into robotic process automation platforms has led to the development of cognitive robotic process automation (CRPA) software bots. CRPA platforms can automate perceptual and judgment-based tasks through the integration of multiple cognitive capabilities including, natural language processing, machine learning, and speech recognition. Some of the key companies offering solutions for the RPA/CRPA market are Automation Anywhere, Blue Prism, Nice Systems, Work Fusion, UiPath, Kryon Systems, Softomotive, and Ipsoft, among others. Intelligent automation simplifies processes, frees up resources and improves operational efficiencies, and it has a variety of applications. An insurance provider can use intelligent automation to calculate payments, make predictions used to calculate rates, and address compliance needs.

cognitive automation

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